There is so much software in the public domain that doesn’t work. A few examples include the ticket app that fails to process your payment in time, the parking app that failed to register your account setup, or the payment app that charged your debit card three times. What happens when these issues occur; who can you call? We, aka the End Users, are tricked in a Postman / McLuhan kind of way, to replace solid functionality with UX driven graphic design. What is not obvious is that the cool, spinning, bright-colored buttons are inexpensive because they are just eye candy. The real investment in software is in making it resilient AND intuitive so that it works 99.9999% of the time.